Frequently Asked Questions
Most Common Questions
Common Questions
Common Questions
Telephone : 19955
On X Platform https : //x.com/motls19955
By E-mail Email : 19955@mot.gov.sa
The National Transport and Logistics Strategy provides the vision and integrated strategic direction of the sector, in order to achieve this arterial sector's high ambitions by identifying and financing important initiatives. In addition to achieving the Kingdom's Vision 2030's ambitions, and provides effective governance between transport patterns to facilitate connectivity and interaction between them.
The Ministry of Transport and Logistic Services supervises on all the types of transport such as, land, sea, air, rail, road, postal, and logistics transport patterns. The Ministry is affiliated with a number of entities: the General Authority for Civil Aviation, the Transport General Authority, the Roads General Authority, the Saudi Ports Authority, the Saudi Postal and Logistic Services Company (SPL), Saudi Arabia Railways (SAR), and the National Transport Safety Center.
The Ministry is working to implement many projects, programs and initiatives, with the aim of facilitating people's movement through all land, sea and air ports from inside and outside the Kingdom. Hence the vitality of the transport and logistics sector in enabling many national sectors, such as: (tourism, trade, Hajj and Umrah), and its contribution to the prosperity of the national industry and the support of the local economy.
· Ensuring smooth and safe transportation.
· Increasing the transport and logistics sector's contribution to the GDP.
· Enabling an integrated implementation of the sector's strategies and multimodal transport plans.
· Improving the global competitiveness for the Transport and Logistics sector.
· Enabling logistics areas throughout the Kingdom.
· Improving legislation and simplifying procedures for logistic services.
· Developing non-oil revenues.
· Increasing the private sector and privatization's participation.
· Achieving spending efficiency.
· Improving the sector's impact on the environment and society.
· Promoting the operational excellence in the sector.
· Developing integrated systems and data and achieving digitization.
· Attracting, developing and maintaining local competencies.
· Leading change and establishing an institutional culture that is based on performance and beneficiary satisfaction.
· Promoting the Transport and Logistics Sector both locally and internationally.
· Promoting the adoption of future modes of transport.
It is based on:
· Mastery.
· Improvement.
· Creativity.
· Customers' Satisfaction.
· Team spirit.
To be a leading agency that leads the Transport and Logistic Services sector to establish the Kingdom as a global logistics hub and a model for integrated mobility.
Providing reliable and integrated sustainable mobility by developing and regulating the Transport and Logistic Service sector. Stimulating innovation
and modern technologies, investing in national capabilities, and strengthening partnerships with the private sector.
· General Authority of Civil Aviation.
· Transport General Authority.
· Roads General Authority.
· Saudi Ports Authority.
· Saudi Post (SPL).
· Saudi Arabia Railways (SAR).
· National Center for Transport Safety.
· Establishing the Kingdom's position as a global logistic hub.
· Improving the quality of life in Saudi cities.
· Balancing the general budget.
· Improving the governmental body's performance.
· Enhancing the beneficiary's experience's level and integrity.
· Constructing and improving the logistcs centers' performance.
· Improving the local, regional and international connectivity of trade and transport networks.
· Enabling the sector's competitiveness to support local industries.
· Promoting safety culture to reduce the accident and fatality rate.
· Improving assets management and maintenance capabilities.
· Accelerating the adoption of modern transport systems and benefiting from the latest relevant global technology trends in the Transport and Logistic Services sector.
· Enhancing the financial sustainability of the sector by partnering with the private sector.
· Developing the human capital of the Transport and Togistic Services sector.
· Applying new modes of transport and benefiting from modern technologies and artificial intelligence tools.
· Regulatory reform and raising the competitiveness of Saudi ports.
· The Unified Logistics Platform.
· Establishing airports to keep up with the capacity increase.
· Reconfiguring the Kingdom's international and local network in order to support economic development in a broader aspect.
· Road Safety Program to reduce road accidents and fatalities.
· Establish and develop the Integrated Logistics Zone at King Khalid International Airport.
· An integrated program to raise ports' efficiency.
· Improving the overall customer's experience at airports.
· Improving the roads lifecycle cost and performance.
· Achieving the highest levels of aviation security and safety including full compliance with international safety standards.
· Developing and offering investment opportunities for the private sector's logistics areas.
· Develop the digital system to manage and monitor the pilgrims' movements at points of contact in the airport.
· Attract shipping lines to Saudi ports to develop trans-shipment and re-export operations.
· Improve the safety of railways between Dammam and Riyadh.
· Raise the capacity of freight trains in the "North-South" railway
The Master Plan for Logistics Centers aims to develop the Kingdom's logistics infrastructure, diversify the local economy, and strengthen the Kingdom's position as a leading investment destination and a global logistics hub.
The general plan for logistics centers includes (59) centers with a total area of more than (100) million square meters, including (12) logistics centers for the Riyadh region, (12) logistics centers for the Makkah region, (17) logistics centers for the eastern region, and (18) logistics centers in the rest of the Kingdom, whereas the work is still currently underway in (22) centers for all those centers to be completed by 2030.
Logistics centers will enable local industries to export Saudi products with high efficiency, as well as support e-commerce to facilitate the connection between logistics centers and distribution centers within the regions, cities, and governorates of the Kingdom very quickly, in addition to providing high traceability.
The Beneficiaries Service Center works to receive requests for complaints, reports, inquiries, and suggestions from beneficiaries in the transport and logistics system, and to monitor problems related to the performance of its contact centers. The center also aims to improve the overall performance of the beneficiary service centers and ensure a high level of beneficiary satisfaction.
The center provides several services, such as:
Responding to inquiries, suggestions, and notes.
-Escalating the TransportandLogistic ServicesSystembeneficiaries' complaints.
- Providing clearinformationaboutmultipleservicesthat are providedin thesystem entities.
-The integration of thebeneficiaries' journeyinto theTransportandLogisticsSystem .
- Enhancing cooperation between all sectors of the system to provide integrated services .
- Improving the service quality that is provided in order to raise the level of satisfaction of beneficiaries.
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