Improving the overall customer experience at airports

Scope

Consultancy Study to Enhance Service Quality, Define Standards and KPIs, Re-engineer Procedures, Set SLAs, and Focus on Evaluating Saudi Airports and Customer Experience

Target Group

- Domestic Passengers.
- International Passenger .
 

Contributing to Achieving the Strategic Goal

Establishing and improving logistics centers by enhancing customer experience and services at Saudi Airports

Expected Effect

- Enhancing Passenger Service Efficiency
- Increasing Passenger Satisfaction
- Enhancing Passenger Experience at Saudi Airports
 

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