Usage Policies

Portal Content Policy 

The content team performs various editing and publishing tasks on the Ministry of Transport and Logistic Services portal, by a professional and specialized team of editors and coordinators.

-    Preparation and publication:
The work proceeds in an orderly fashion that begins with receiving the required content to be published, modified, or updated on the portal. The content covers many fields, such as the news, the ministry's activities' announcements, and relevant local and international events, in addition to the ministry's departments and branches' content. After receiving the content, the coordinator directs the person responsible for doing the required proofreading, editing, and drafting pre-publication, then submits the final content to the coordinator to publish.Additionally, the content team's tasks include communicating and following up with the coordinators and related entities regarding requesting, modifying, or publishing the content. As for the officials, they have to prepare and formulate the urgent updates that are required by the portal management, and also, follow up with the published content quality on the portal, and direct the necessary rectification regarding the updates.

-    The team's tasks:
•    For the coordinators to communicate and follow up with the related entities.
•    For the officials to review and edit the received content.
•    For the officials to be involved in the preparation and creation of new content as directed by management.   -    Sources of information:
The published content in the portal is written by a team of employees of the Ministry of Transport and Logistic Services in various specialties, as the Ministry is concerned with the credibility and reliability of the published information. In the case of outsourcing, the portal's content team is keen to state the sources and references at the bottom of each page.

-    Portal reference and compliance with legal.

-    Advertisements Policy:
The advertisement policy in the Ministry of Transport and Logistic Services portal is restricted to publishing the ministry's activities and events. It does not host external advertisements or raise funds from them. requirements: 
The portal is a government organization supported and funded by the government represented by the Ministry of Transport and Logistic Services. 

Community participation Controls

The principle of participation:
The Ministry of Transport and Logistic Services follows the guide for the community e-participation tools in government agencies in the Kingdom of Saudi Arabia that the Digital Government Authority issued. 
All segments of society can participate and express their opinion through electronic platforms to discuss various issues, and topics related to the transport and logistic services system, which may contribute to and help formulate decisions and laws by the Ministry's decision-makers. E-participation adds many advantages, the most important of which are achieving the principle of transparency, increasing participation, and speed of decision-making.
All segments of society can participate and express their opinion through electronic platforms to discuss various issues, and topics related to the transport and logistic services system, which may contribute to and help formulate decisions and laws by the Ministry's decision-makers. E-participation adds many advantages, the most important of which are achieving the principle of transparency, increasing participation, and speed of decision-making.
Community e-Participation Terms and Regulations
The interaction and e-participation on the Ministry's pages through e-participation channels means implicit approval of the conditions and controls governing these posts, as the Ministry of Transport and Logistic Services hopes that visitors to its e-platforms will see the guidelines and controls set out below:

• The participation should be written in a clear standard Arabic language with accurate spelling, as much as possible.
• Do not duplicate the submission of the participation.
• Do not use abusive or offensive language, information phrases, or any words that offend or insult any person or party or contain offensive religious, sectarian, or racial meanings, whatever the reasons.
• Be careful when submitting religious texts (verses, hadiths, etc.) on the site to prevent misrepresentation and misinterpretation.
• Participation should be objective, clear, and concise.
• Do not use the Ministry's pages for any commercial promotional or unauthorized work or any form of misuse.
• Not to publish personal data such as names, contact details, and addresses, and not to market to any other party.
• Do not send links to provide or upload corrupted files, viruses, or data.
• Not to misuse the Ministry's E-Participation System in a manner that affects their performance, level of security, speed, and continuity, or deprive others of benefiting from them.

Gathering opinions:
The Ministry of Transport and Logistic Services allows everyone to communicate with the Ministry and share their experiences, proposals, ideas and problems through e-participation platforms to collect opinions and consultations from beneficiaries.
Follow-up on opinions and feedback:
The Ministry pays great attention to participations by studying, evaluating them and responding in a manner commensurate with their topics. While reserving the right not to publish or delete what it deems contrary to its policy or the laws in force in the Kingdom of Saudi Arabia from posts, without being obligated to do so.
Uses of Opinions:
The opinions received by the Ministry will be used to develop policies, make decisions, or uncover opportunities. The Ministry of Transport and Logistic Services has the right to act and re-publish the results in the manner it deems appropriate
DISCLAIMER:
In no case can the ministry, its employees, or its representatives be legally responsible for the consequences of publishing comments or observations through its electronic means of participation, and the Ministry of Transport and Logistic Services is not legally responsible for publishing any negative observations or comments on its portal, and for all the consequences of such publication.

Information Access Policy

Scope
This policy applies to all requests by individuals to view or access unprotected public information produced by public entities, regardless of its source, form or nature.
The provisions of this Policy do not apply to Protected Information:

• Information whose disclosure is detrimental to the national security, policy, interests or rights of the State.
• Military and security information.
• Information and documents obtained by an agreement with another State and classified as protected.
• Investigations, searches, and surveillance related to a crime, violation, or threat.
• Information that includes recommendations, suggestions or consultations for issuing legislation or a government decision that has not yet been issued.
• Information that includes recommendations, suggestions or consultations for issuing legislation or a government decision that has not yet been issued.
• Information that affects the Ministry's interests, reputation, or employees.
• Scientific or technical research, rights containing intellectual property, the disclosure of which leads to an infringement of a moral right.
• Information related to bids and auctions, the disclosure of which leads to a violation of the fairness of the competition.
• Information that is confidential or personal under another system or requires certain systemic procedures to access or obtain it.

Key Principles of Freedom of Information
Transparency: The individual has the right to know information related to the Ministry's activities to enhance the integrity, transparency and accountability system.
Necessity and proportionality: Any restrictions on the request to see or obtain protected information that the ministry receives, produces, or deals with must be justified in a clear and explicit manner.
Origin in public information Disclosure: Everyone has the right to access public information - unprotected - and the applicant does not necessarily have a specific character or interest in this information to be able to obtain it, nor is he subject to any legal liability related to this right.
Equality: All requests for access or access to public information are treated based on equality and non-discrimination between individuals.
 Rights of Individuals Regarding Access to or Acquisition of Public Information

• The right to access and obtain unprotected information by any public body.
• The right to know the reason for refusing to see or obtain the requested information.
• The right to appeal the decision to reject the request for access and to obtain the required information.

Key Steps for Accessing or Obtaining Information
Key requirements for requests to access or obtain public information:

1. The form approved by the Ministry must be filled out.
2. The request must be for purposes of accessing or obtaining public information.

Key steps to request access or public information:
First: Applications are submitted by filling out an electronic form and submitting it to the Ministry.
Second: The Ministry shall receive the request for access or obtain public information and take one of the following decisions:
    1.    Approval: If the Ministry approves the request to access or obtain information in whole or in part.

    2.    Rejection: If the request to access or obtain information is rejected, the rejection must be in writing or electronically, provided that it includes the following information:
•    Determine if the request was rejected in whole or in part
•    Reasons for rejection, if applicable
•    The right to appeal this rejection and how to exercise this right.
•    Notice of Extension and Expected Date of Order Completion
•    Delay reasons:
•    The right to appeal this extension and how to exercise this right.

    3.    Notice: If the required information is available on the Ministry's website, or is not within its competence, the individual must be notified of this in writing or electronically, provided that it includes the following information:
•    Type of notice: For example, the required data is available on the Ministry's website or is not its competence.
•    The right to appeal this notice and how to exercise this right.

 

Third: If the individual wishes to file a grievance against the rejection of the application by the Ministry, he can submit a written or electronic notice of the grievance to the General Directorate of the Data Management Office in the Ministry within a period not exceeding (14) working days from his receipt of the Ministry's decision. The Data Management Office in the Ministry reviews the application and takes the appropriate decision.

Cookie Policy 

The Ministry of Transport and Logistic Services uses cookies to improve your experience when visiting our site. This policy is intended to clarify the types of cookies we use, how they are used, and your choices regarding them.

WHAT ARE COOKIES?
When you visit our site, cookies are small text files stored on your device (computer, smartphone, tablet). These cookies enable the site to recognize your device and store some information about your preferences and behaviors to provide a personalized and better experience.
 

Types of cookies we use
Necessary cookies
These files are necessary for the proper operation of the site, and the site cannot work without them. They include, for example, enabling you to navigate the site and use its features, such as accessing protected areas
Functionality Cookies
Functionality cookies help improve the performance and functionality of the site. It allows the site to remember your past preferences and choices, such as the language or region you are in, to provide a personalized experience.
Analytics Cookies
We use analytics cookies to collect information about how visitors use the site. This information helps us understand and improve the performance of the site, identify the most visited sections, and identify any usage issues.
Marketing Cookies
Marketing cookies may be used to track your behavior across different sites, helping us deliver personalized ads relevant to your interests. We also use these cookies to measure the effectiveness of our marketing campaigns.

How to manage cookies
You can control or delete cookies through your browser settings. You can deactivate all cookies or accept only some. If you disable some cookies, you may not be able to take advantage of all the features of the site.
 Browser cookie management: You can modify your browser settings to specify how cookies are handled or to delete them entirely. Each browser has a different way of managing cookies. Check your browser's Help menu for more information.

 

Updates to the Cookie Policy
We may update our Cookie Policy from time to time to reflect changes in our practices or for legal purposes. Any changes will be posted on this page, so we recommend reviewing them regularly.
This policy ensures transparency about how cookies are used and respects users' rights to control their online experience.

Portal Privacy Policy

• The Ministry of Transport and Logistic Services portal protects the privacy and confidentiality of all personal data it obtains all the time. And this information will only be disclosed if it is required by law, or within the powers of the Ministry of Transport and Logistic Services to exchange information with other government agencies in line with the law and private property rights.If you use a direct application or send us an e-mail through the electronic portal of the Ministry of Transport and Logistic Services providing us with personal data, we may share the necessary data with other entities or departments, in order to serve you more effectively, and we will not share your personal data with non-governmental entities unless they are authorized by the competent authorities to perform specific government services, and by submitting your personal data and information through the electronic portal of the Ministry of Transport and Logistic Services, you fully agree to the storage, processing and use of that data by the Saudi authorities, and we reserve the right at all times to disclose any information to the competent authorities, when necessary to comply with any law, regulation or government request.
• You are solely responsible for the completeness, correctness and truthfulness of the data you submit through this portal.In order to protect your personal data, the electronic storage and personal data that are transmitted will be secured by the proper security techniques.This portal may contain links to other websites and portals that may use different methods to protect information and its privacy that are not the same methods used by us. 
• We are not responsible for the contents and privacy methods of other websites that are not hosted by the Ministry's website. It is their responsibility to protect your data. We advise you to refer to the privacy notices of those websites.